It was our first time at this shop under pretty rough conditions- no AC and 98 degrees, an elderly hubby who has been cloistered for months, and not being able to get back to NY to our mechanics. Online--I found Brian and the team of BMW specialists close to home. From the first phone call- our experience was first class as was the repair - done in record time. They opened the shop on the weekend to get me back on track and not be stranded. I can't thank Brian, his wife Sarah and kind Jacob for their genuine "can do" attitude. The professionalism, service and time explaining things to me was invaluable. Brian is our new go-to-guy in Fl where we will stay and we couldn't be happier. The Bookbinders